Legal
Privacy Policy
Last updated: March 2026
1. Data Controller
ReceptCall, based in Bristol, United Kingdom, is the data controller responsible for your personal data. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following personal data: • Identity data: first name, last name, job title • Contact data: email address, phone number, company name • Technical data: IP address, browser type, device information, pages visited • Usage data: how you interact with our website and services • Marketing data: your preferences for receiving communications from us
3. How We Collect Your Data
We collect data through: • Direct interactions: when you fill in forms, contact us, or subscribe to our newsletter • Automated technologies: cookies, server logs, and analytics tools • Third parties: analytics providers, advertising networks, and search information providers
4. Lawful Basis for Processing
Under UK GDPR, we process your data on the following lawful bases: • Consent: where you have given clear consent (e.g., marketing emails) • Contract: where processing is necessary to perform a contract with you • Legitimate interest: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights • Legal obligation: where we are required to comply with the law
5. How We Use Your Data
We use your personal data to: • Provide and improve our services • Process enquiries and manage client relationships • Send marketing communications (with your consent) • Analyse website usage and improve user experience • Comply with legal and regulatory obligations
6. Data Sharing
We do not sell your personal data. We may share data with trusted service providers who assist us in operating our website and delivering our services (e.g., hosting providers, email services, analytics). All third parties are required to respect the security of your data and process it in accordance with the law.
7. International Transfers
Where we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO, or transfers to countries deemed to provide an adequate level of data protection.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for 24 months. Analytics data is retained for 26 months. Client project data is retained for 6 years for legal and accounting purposes.
9. Your Rights
Under UK GDPR, you have the right to: • Access your personal data • Rectify inaccurate data • Erase your data ("right to be forgotten") • Restrict processing of your data • Data portability • Object to processing • Withdraw consent at any time To exercise any of these rights, contact us at receptcall@gmail.com. We will respond within one month.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security assessments.
11. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Questions? Contact us at receptcall@gmail.com.